For Customers - Access to Recovery

Helping Families. Supporting Communities. Empowering Individuals.
  1. About RSS |
  2. Client Choice |
  3. Client Eligibility |
  4. Vouchers |
  5. RSS Services |
  6. RSS Service Providers |
  7. Contact Info

About RSS

What is RSS?

RSS, or Recovery Support Services, is a federally-funded program that provides clients with access to services that can help them break free from their use of alcohol and other drugs. These services include recovery support services that have not been traditionally funded in the past.

How is RSS different from other programs?

One of the key components of RSS is that clients are allowed a genuine, free, and independent choice of a provider that will best meet their recovery needs. RSS also offers clients the ability to choose from an array of providers that include licensed clinical treatment agencies as well as grassroots, community, and faith-based organizations.

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Client Choice

How Does Choice Work in RSS?

RSS is designed to provide choice to clients wishing to participate in clinical treatment and/or recovery support services.  Clients that meet criteria for RSS are given an assessment at enrollment. Clients are then allowed to choose the agency they would like to attend by looking through a selection of RSS provider profiles that match their service needs and their program priorities.

Every RSS provider fills out a profile that outlines the services that they provide through RSS, as well as a description of their program, location, hours of operation, language(s) spoken, and special services offered. Pictures of each facility are also available in order to assist clients with making a decision about which facility the client would like to attend.

Can I go to any provider?

Not every provider in Illinois is a part of the RSS program. Agencies apply to be a part of the program, and RSS approves agencies that are able to provide quality services to clients in a safe environment.  However, a client can attend services at any RSS-enrolled provider of their choice.

Even among enrolled RSS providers, no single program, service, or approach will be right for every client. While the final decision is up to the client, RSS's goal is to assist the client with finding a provider that is well-matched to meeting the client's individualized service needs in order to aim for his or her ultimate success.

What if I don't like the program that I chose at enrollment?

Because choice is the cornerstone of the RSS Program, RSS has designed a way to provide choice to clients in the most informative way possible. However, sometimes even the most informed choice may not lead to the best match for services. If you find that the program you selected at enrollment is not a good fit for you, you can request a change by contacting the RSS Project Director at (312) 814-3701, who will schedule an appointment for you with your enrollment provider for a re-evaluation.

What should I do if I am not offered a choice of provider at the time of enrollment?

If you find that you are being coerced or forced to choose a particular provider, or if the person enrolling you into RSS does not offer you a choice of alternative providers, please contact the RSS Project Director, Rex E. Alexander, at 312-814-3701 to report the issue.

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Client Eligibility

How do I know if I am eligible for RSS?

You are eligible for enrollment into the RSS program if you meet the following criteria:

  • You are 18 years of age or older
  • You have a history of alcohol and/or drug dependence, abuse, or use

How long can I participate in RSS?

Clients are given a voucher at the time of enrollment which is good for 90 days of service at their agency of choice, starting with the day of enrollment. Also, each service has a cap for the number of times the service can be redeemed through RSS. Each client is allowed to use the voucher up to the service cap, or for 90 days, whichever comes first.

If you would like to participate in services at an agency beyond the service cap or past the voucher expiration date, it will be up to you to work with the agency to arrange it.

Can I enroll in RSS more than once?

No.  Clients may only enroll into the RSS program one time.

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Vouchers

What is a voucher?

A voucher is an electronic record that serves as the Illinois RSS Program's agreement to pay an RSS provider for authorized services provided to an Illinois RSS client. Vouchers tell an agency what RSS services the client needs, how many sessions can be redeemed, and the length of time the client can participate in the program. Vouchers are issued based on the availability of grant funds.

How do vouchers work in RSS?

After a client selects an agency of their choice, the client is given a voucher, which is created electronically, in order to redeem services. Services are added to the voucher, and each service has a cap on the number of sessions or usages which can be redeemed by the agency. Each voucher lasts for 90 days, and the client can redeem services up to the cap or up to 90 days, whichever comes first.

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RSS Services

How do I sign up for services?

Enrollment agencies will complete a face to face eligibility screening/assessment of individuals seeking services from Illinois RSS.  If clients are deemed eligible for services, the enrollment specialist will make a referral to the RSS provider the client chooses. Determination of the appropriate level of care is completed using the American Society of Addiction Medicine (ASAM) recovery support services criteria. If you would like to schedule an appointment for enrollment into the RSS program, contact an RSS provider in your area.

What does RSS pay for?

RSS offers a wide array of services to clients in need, including:

  • Employment Training
  • Employment Coaching
  • Peer Coaching
  • Recovery Coaching
  • Recovery Skills
  • Spiritual Support
  • Transportation Assistance

What kind of transportation assistance does RSS allow?

Transportation assistance may be used to pay for transportation costs associated with commuting to and from an individual's treatment and/or recovery support program and job searches authorized by the provider. Agencies may issue public transportation fare cards or drive clients to and from services. Transportation costs must be preauthorized on an individual basis.

Can I participate in more than one program at a time?

It is possible for clients to attend services at more than one agency throughout their involvement in RSS because each agency does not offer all of the same services. If one agency is not able to meet a client's full array of service needs, more than one agency may be chosen at the time of enrollment. However, clients cannot receive RSS funding to attend the same service at more than one provider. For example, a client can receive recovery coaching from Agency A and vocational training from Agency B, but a client cannot receive recovery coaching from both Agency A and Agency B.

Can I join a new program after I finish one?

After receiving and completing services from one RSS provider clients may not then choose to go to another provider. If clients have not completed services or if problems or difficulties will not allow the client to continue services at the first provider, a request to choose another agency may be evaluated. Requests for program changes can be made by contacting the RSSProject Director, Rex Alexander, at (312) 814-3701.

What if I don't like or am not happy with the services that I received?

All RSS providers must have a system in place for clients to file complaints and grievances. We ask that you first contact the agency you have a complaint against to attempt to resolve your issue. This is the best way to get a direct response and work out a resolution for your concerns. If you are concerned that a complaint will affect the availability of services, or that you may be retaliated against, you may contact the RSS Project Director, Rex Alexander, at (312) 814-3701 to report your complaint.

Who should I call in case of an emergency or crisis?

For immediate assistance in all crises:

  • Call 911 for emergency services
  • Go to the nearest hospital emergency room

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RSS Service Providers

Where can I find a list of RSS Providers?

You can find a list of all current RSS Providers on the Profiles of RSS Providers page.

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