What is a Pesonal Identification Number (PIN)?

  • Your Personal Identification Number (PIN) is a 4-digit code that only you know.  You must enter your PIN every time you use your Illinois Link card. 

How do I select my first PIN?

  • When you are approved to receive SNAP (food stamps) or cash assistance, you will be mailed your first Illinois Link card. 
  • When you receive it, you must select your first PIN.  Either call the Illinois Link Help Line at 1-800-678-LINK (5465), or go to the Illinois Link Card Website .
  • You will need your 19-digit Link card number to access your Link account to select your first PIN.  You will also need your social security number and date of birth.
  • Once you have selected a PIN, you may change it at any time.

How do I change my PIN?

  • If you already have a PIN and want to change it, either call the Illinois Link Help Line at 1-800-678-LINK (5465), or go to the Illinois Link Card Website .
  • If you order a replacement card, the PIN for the replacement card will be the same as the PIN for your previous card.  The PIN does not change, unless you change it. 

If you birth date is before Jan. 1, 1913

  • To select or change your PIN, you must go to the Illinois Link Card Website . 
  • The Illinois Link Help Line will only accept birth years back to 1913.
  • The website will accept birth years back to 1891.