Quarterly performance monitoring - an examination of agency performance on key indicators:
- Days Open
- Proposed vs. Actual Average Youth Attendance Hours
- Proposed vs. Actual Average Daily Attendance
- Actual Population Served
- Program Dosage-Average # of Days
- Paid Youth Employment
- Cost Per Youth Per Hour
A visit/contact will be required if a provider measures below the rating standard on one or more of the PerMS indicators during the second, third and/or fourth quarter of a state fiscal year. The Performance Measure "Paid Youth Employment" will be assessed annually, after the fourth quarter, based on the agency's Expenditure Documentation Forms. It is preferred that a CSSC conduct an on-site visit to provide technical assistance; however, based on the performance, CSSCs have the flexibility to use professional judgment in making a phone contact. For all contacts, the CSSC will be responsible for contacting the Teen REACH provider regarding the decline in PerMS Indicator(s).
The purpose of the visit/contact is to provide support to those providers that are deficient in at least one of the PerMS indicator areas. The visit report should document the barriers (real & perceived) that the provider and/ or the CSSC identifies to be a concern. The visit report should also document all recommendations, requirements, timelines, etc.. The "Performance Improvement Plan" is to be utilized when preparing the response to a provider and must be saved in the DCHP electronic file.
The Teen REACH PerRMS Recommendations tool should be used as a guide to complete the "Performance Improvement Plan" and has been provided for CSSCs to utilize when providing support in PERMS indicator areas. The list of questions should be used as a guide to identify potential causes for poor performance outcomes. If the Teen REACH program performance indicator has been deficient in previous quarters in the current fiscal year, please indicate.
Prior to the visit/contact, please review the agency's file. This should include the program plan and eCornerstone data reports, as well as additional reports that will be made available for CSSC use by TR program staff.
Within 20 working days of the visit, the CSSC shall mail the provider the "Performance Improvement Plan". Upon receipt of the provider's plan of correction, it is to be filed in the Transformation Master folder, and is to be sent to the EFS Administrator to be filed in the DCHP electronic file.