Supplemental Nutrition Assistance Program (SNAP) Rights - DHS 8080

Helping Families. Supporting Communities. Empowering Individuals.

State of Illinois
Department of Human Services

Supplemental Nutrition Assistance Program (SNAP) Rights

Putting Healthy Food Within Reach

You have the right to:

  • Get an application when you ask for it.
  • Turn in your application the same day you get it.
  • Get your SNAP benefits (or be notified that you are not eligible for the program) within 30 days after you turn in your application.
  • Get SNAP benefits within a few days if you are eligible and have little or no money.
  • Have a fair hearing if you disagree with any action taken on your case.

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, and U.S. Department of Health and Human Services (HHS) policy, this institution is prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the DHS office where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at:  http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) Mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) Fax: (202) 690-7442; or (3) Email: program.intake@usda.gov. You may also write the Department of Human Services (IDHS) at Department of Human Services, Bureau of Civil Affairs, 401 South Clinton St., 2nd Floor, Chicago, Illinois, 60607 or call the IDHS Helpline Number at 1-800-843-6154 or 866-324-5553 TTY/Nextalk or 711 TTY Relay. DHS, HHS, and USDA are equal opportunity providers and employers. The State of Illinois provides reasonable accommodations according to Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990.


DHS 8080 (R-07-17) SNAP Rights Printed by the Authority of the State of Illinois. P.O.#17-1827 2,000 copies