Illinois Welcoming Center - DHS 4006

Helping Families. Supporting Communities. Empowering Individuals.

State of Illinois
Department of Human Services

Illinois Welcoming Center

7222 W Cermak Road
Suite 501
North Riverside, IL 60546

VOICE: 708-442-8640

TTY: 866-439-3720

FAX: 708-442-8970

Wednesday, Friday, and Saturday 8:30 am - 5:00 pm

Tuesday and Thursday 10:30 am - 7:00 pm

Sunday and Monday - Closed

The State of Illinois Welcoming Center was created as a way to help you, a new American, become a part of our great state and have quick and effective access to the services we provide.

The Welcoming Center can help you and your family:

  • Find out about healthcare, childcare, education, labor and employment services available through the State of Illinois.
  • Talk with friendly, supportive bilingual (English/Spanish) staff who can help you find out the specific state services you need and qualify for.
  • Sign up for state services.
  • Find out about service providers in other areas.


Every immigrant has the tools to quickly integrate into Illinois' communities


To provide immigrant and refugee individuals and families with an array of service, information, programs, and classes to assist in their path towards successful integration to the state. Therefore, creating self-sustaining and thriving communities.

The Illinois Welcoming Center is a comprehensive service center for the integration of immigrants and refugees in Illinois. The Illinois Welcoming Center's innovative model eliminates systemic barriers that immigrants may have in approaching state services.

The Illinois Welcoming Center changes the way state services are delivered, not focusing on a discrete set of programs available from different state agencies but rather providing a holistic model which is a true one-stop center where immigrants and refugees may access quality services from multiple state agencies and community providers in one location. Illinois Welcoming Center (IWC) staff performs a comprehensive assessment, which in turn identifies the barriers the customer may have. This allows for the Welcoming Center staff to work with the customer in providing services to meet their needs. If a customer needs help with food, cash, medical assistance, adult or continuing education, mental health, or any other type of service, the IWC staff assists the customer in completion of application(s).

What is the Welcoming Center?

It is a unique model that offers many state, community, health, employment training and educational services in one location.

Do they speak my language?

The Welcoming Center staff is bilingual English/Spanish and has access to multilingual interpreters and translators.

Can my family benefit from these services?

Yes. There are services and programs that may benefit everyone in the family.

Do I need to live in North Riverside/Melrose Park?

No. No one will be denied access to services. However, North Riverside, Melrose Park and the surrounding areas are the target communities for the provision of direct services. If you live outside this area we will work with you to identify service providers in your area.

How is this different from the way services are provided now?

This is a true one-stop center where you may access quality services from many state agencies. The Welcoming Center staff has been specially trained to work with the immigrant and refugee community.

At the Welcoming Center you will have DIRECT access to and information about health, social, educational, employment, rehabilitation and homeownership services, including:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • All Kids Health Insurance
  • Family Care
  • Unemployment Insurance
  • Employment Counseling
  • Small Business Center
  • Specialized Assessment for Rehabilitation Services

Workshops on:

  • Housing and Financial Literacy
  • Predatory Lending
  • Health and Nutrition
  • Mental Heath Issues
  • Adolescent Development
  • Parenting Skills
  • Substance and Domestic Abuse

Direct referrals, assessments and enrollment:

  • Local Food Pantries
  • English Classes
  • Citizenship Classes
  • Legal Assistance
  • Aging Services
  • Developmental and Rehabilitation Services
  • Health Screenings
  • Energy Assistance
  • Small Business Center

Illinois Welcoming Center

Serving the North Riverside, Melrose Park and Surrounding Areas

Illinois Welcoming Centers:


  • North Riverside - Cicero Berwyn

7222 West Cermak Road, Suite 501

North Riverside

Voice: 708-442-8640

FAX: 708-442-8970

Satellite Offices:

  • Chicago South West:

Latino Organization of the South West (LOS)

4051 West 63rd Street, Chicago

Voice: 773-581-1900

FAX: 773-581-1900

  • Chicago North West:

Family Focus - Nuestra Familia

4145 West Armitage Avenue, Chicago

Voice: 773-276-0940

FAX: 773-276--0980

  • Melrose Park:

Our Lady of Mt. Carmel

1115 N. 23rd Street, Melrose Park

Voice: 708-345-3632

FAX: 708-345-3951

  • Aurora:

Family Focus

550 Second Street, Aurora

Voice: 630-844-2550

FAX: 630-844-2569

Call each site for hours of operation.

Programs, activities and employment opportunities in the Illinois Department of Human Services are open and accessible to any individual or group without regard to age, sex, race, sexual orientation, disability, ethnic origin or religion. The department is an equal opportunity employer and practices affirmative action and reasonable accommodation programs.

DHS 4006 (R-03-13) Illinois Welcoming Center

Printed by the Authority of the State of Illinois.