Part C State Annual Performance Report (APR) for FFY 06/SFY 07
Overview of the Annual Performance Report Development:
The APR includes performance data for each Child and Family Connections (CFC) office and documents CFC and state progress or slippage toward measurable and rigorous targets. The APR is part an ongoing process of performance measurement and strategic planning for the Illinois Early Intervention Program. For several years, Illinois has been reporting performance data to key stakeholders including the Illinois Interagency Council on Early Intervention (IICEI), the Child and Family Connections (CFC) offices, and the general public through various reporting mechanisms. The EI Program will make the Illinois APR and SPP available on its web site and through links from the other EI web sites (the Illinois Early Intervention Training Program; Provider Connections, the Early Intervention credentialing office; and the Early Childhood Intervention Clearinghouse). The APR and SPP documents will also be available to the public at each of the 25 CFC offices.
Monitoring Priority: Effective General Supervision Part C / General Supervision
Indicator 10: Percent of signed written complaints with reports issued that were resolved within 60-day timeline or a timeline extended for exceptional circumstances with respect to a particular complaint.
(20 U.S.C. 1416(a)(3)(B) and 1442)
Percent = [(1.1(b) + 1.1(c)) divided by 1.1] times 100.
FFY: 2006 (2006-2007)
Measurable and Rigorous Target: 100 percent of all signed written complaints with reports issued will be resolved within the 60-day timeline or the timeline will be extended for exceptional circumstances with respect to a particular complaint.
Actual Target Data for FFY 06/SFY 07:
All (100 percent) of the signed written complaints received from July 1, 2006 through June 30, 2007 with reports issued were resolved within the 60-day timeline or a timeline extended for exceptional circumstances with respect to a particular complaint.
Discussion of Improvement Activities Completed and Explanation of Progress or Slippage that occurred for FFY 06/SFY 07:
The number of signed written complaints decreased from 18 in FFY 05/SFY 06 to 14 in FFY 06/SFY 07. The number of resolutions that required an extended timeline also decreased from 6 in FFY 05/SFY 06 to 5 in FFY 06/SFY 07. Staffing issues within the Bureau continue to be a problem for timely resolution. In addition, time lines for investigation of complaints, including gathering information from parents and/or providers, have to be extended in some circumstances due to long response times.
Revisions, with Justification, to Proposed Targets / Improvement Activities / Timelines / Resources for FFY 06/SFY 07: