Employee Assistance Program - DHS 4153

Helping Families. Supporting Communities. Empowering Individuals.

State of Illinois
Department of Human Services


The Illinois Department of Human Services' Employee Assistance Program (EAP) is designed to help employees and family members meet life's challenges and remain healthy, engaged and productive. Because problems can affect job performance and well-being, employees are encouraged to seek help early before it significantly affects daily life or becomes unmanageable. The EAP can assist with:

  • Work
  • Home
  • Physical Health
  • Mental Health
  • Well-being


  • Assistance with obtaining referral authorizations
  • Locating community mental health professionals or support groups
  • Addressing workplace conflicts and employee well-being
  • Conducting critical incident stress debriefings after traumatic incidents in the workplace such as a death or injury, serious illnesses or natural disasters
  • Facilitating grief support groups after the death of a co-worker
  • Reintegrating employees returning to work after a long illness or injury


EAP offers a voluntary, confidential program that provides problem identification and referral services for employees and family members. Most employees contact the EAP on their own. However, a referral may be suggested by a supervisor, co-worker or family member. Some of the concerns EAP assists with include:

  • Job stress or workplace conflicts
  • Home relationships or parenting issues
  • Anger management
  • Alcohol, drugs or medication abuse
  • Crisis situations or trauma
  • Grief and loss
  • Emotional concerns
  • Physical illnesses
  • Financial or budgetary matters
  • Depression or anxiety
  • Domestic violence
  • Elder care


Employees may contact any Referral Coordinator on the list or at their worksite. The EAP manager is available during normal business hours Monday through Friday 8:30 a.m. - 5 p.m. and may be reached by phone at (217) 524-6999 or (877) 304-4866.


The EAP is facilitated by employees who volunteer to serve as Referral Coordinators (RCs). Referral Coordinators do not provide counseling but connect employees and family members to appropriate resources. A listing of Referral Coordinators is available on DHS' OneNet or by calling the EAP office. Employees are not required to use a particular Referral Coordinator and may contact any Referral Coordinator on the list.


No information about an employee's contact or use of EAP is shared with anyone without their written permission or as required by law. Employees may contact the EAP and get referral information without disclosing their identity.


With prior supervisory approval, agency, time may be used to meet with an EAP Referral Coordinator and to attend the initial visit to a referral source. Benefit time may be used for employees who prefer their participation not be known.

Working With Others

The EAP works closely with AFSCME's Personal Support Program (PSP) and the Magellan EAP. Our goal is to work collaboratively with other resources while supporting employees who are addressing personal concerns.

Personal Support Program

The Personal Support Program (PSP) is available to all AFSCME-covered employees and their covered dependents. The Personal Support Program offers short-term counseling free of charge or can make outside referrals as needed.

1-800-647-8776 (Voice)

1-800-526-0844 (TTY)

Magellan EAP

The Magellan EAP is available to all employees not covered by the Personal Support Program. The Magellan EAP offers short-term counseling (1-3 visits) free of charge.

1-866-659-3848 (Voice)

Additional information regarding EAP services, including a current EAP Referral Coordinator list, may be found on the front page of the DHS OneNet under "Employee Assistance Program."

EAP is always recruiting additional EAP Referral Coordinators. Ideal candidates are confidential, compassionate and get along well with most. Serving as a Coordinator is voluntary and training is provided.

More information may be obtained by calling the EAP at:

1-217-524-6999 (Voice/TTY)

1-877-304-4866 (toll free Voice/TTY)

EAP.... because we all could use someone to talk to once in awhile.

Programs, activities and employment opportunities in the Illinois Department of Human Services are open and accessible to any individual or group without regard to age, sex, race, sexual orientation, disability, ethnic origin or religion. The department is an equal opportunity employer and practices affirmative action and reasonable accommodation programs.

DHS 4153 (R-03-12) Employee Assistance Program Printed by the Authority of the State of Illinois 5,000 copies P.O.# 12-1080