Child Care Payment Inquiries

  • Call (800) 804-3833

    The Illinois Department of Human Services has a new toll-free number that child care providers can use to check if their child care certificate has been entered for payment by the Illinois Network of Child Care Resource & Referral Agencies and approved for payment by IDHS.

    This phone number is available 24 hours a day, 7 days a week.  Follow the voice instructions to enter your Social Security Number (SSN) or Federal Identification Number (FEIN) and the service month of the payment.

    Please remember, it may take up to 16 working days for your payment to be mailed after you submit an accurate and complete child care certificate.

  • IDHS and Action for Children have a special Hotline to call for Cook County providers who are facing financial hardship due to delayed payments. The number is 877-581-3691. The hotline is staffed by Action for Children.