1.0 If a parent, provider or any other stakeholder expresses a desire to present a complaint to the Department with respect to any matter relating to the identification, evaluation, placement, or provision of appropriate EI services, they should be
provided with the appropriate form with which to make their complaint as well as information regarding the 3 complaint mechanisms:
- Mediation, and
- Impartial Administrative Hearing. Complaint forms can be downloaded from the EI Monitoring Program's website at www.eitam.org.
2.0 If a parent files a request for an Impartial Administrative Hearing, provide the family with the State Of Illinois Infant/Toddler & Family Rights Under IDEA for the
Early Intervention System booklet.