DHS Customer Help Line, Contact DHS

Helping Families. Supporting Communities. Empowering Individuals.

DHS Customer Help Line (800) 843-6154

Use the DHS Help Line for questions about case status, benefits, services or eligibility.

Staff are available 8:00 am - 5:00 pm, Monday through Friday except state holidays to answer your questions. An automated response is available after hours.

  • (800) 843-6154 English or Español
  • (866) 324-5553 TTY/Nextalk or 711 Illinois Relay

Frequently Asked Questions

DHS Main Offices 

Springfield Office

100 South Grand Avenue East
Springfield, Illinois 62762
1-800-843-6154
Hours: 8:30 am - 5:00 pm

Chicago Office

401 South Clinton Street
Chicago, Illinois 60607
1-800-843-6154
Hours: 8:30 am - 5:00 pm

DHS Office Locator

Locate your local DHS Offices with the DHS Office Locator.

Reporting Fraud

For reporting fraud, please use the contact information below. 

Cash, SNAP, or Medical Assistance Fraud Potential fraud on the part of clients or retailers, 
Medicaid Fraud

Freedom of Information Act (FOIA) Requests

To make a request, please contact the Office of the General Counsel FOIA Officer.

Website or Technical Assistance

For comments or technical assistance with the DHS Website, email the DHS Webmaster.