DHS Customer Help Line (800) 843-6154
Use the DHS Help Line for questions about case status, benefits, services or eligibility.
Staff are available 8:00 am - 5:00 pm, Monday through Friday except state holidays to answer your questions. An automated response is available after hours.
- (800) 843-6154 English or Español
- (866) 324-5553 TTY/Nextalk or 711 Illinois Relay
Frequently Asked Questions
DHS Office Locator
Locate your local DHS Offices with the DHS Office Locator.
DHS Main Offices/Administrative
Springfield Office
100 South Grand Avenue East
Springfield, Illinois 62762
1-800-843-6154
Hours: 8:30 am - 5:00 pm
Chicago Office
401 South Clinton Street
Chicago, Illinois 60607
1-800-843-6154
Hours: 8:30 am - 5:00 pm
Reporting Fraud
For reporting fraud, please use the contact information below.
| Category |
Contact Information |
| Cash, SNAP, or Medical Assistance Fraud |
Potential fraud on the part of clients or retailers,
|
| Medicaid Fraud |
|
News Media
For media related questions, email IDHS Communications
Freedom of Information Act (FOIA) Requests
To make a request, please contact the Office of the General Counsel FOIA Officer.
Website or Technical Assistance
For comments or technical assistance with the DHS Website, email the DHS Webmaster.
