Contact IDHS

Helping Families. Supporting Communities. Empowering Individuals.

Customer Help Line - 1-800-843-6154 · 1-866-324-5553 TTY

Use the Customer Help Line for questions about case status, benefits, services or eligibility. Staff are available 8:00 am - 5:00 pm, Monday through Friday except state holidays to answer your questions. An automated response is available after hours.

Frequently Asked Questions

Local Offices

Locate your local IDHS Offices with the Office Locator

Administrative Offices

Springfield Office
100 South Grand Avenue East
Springfield, Illinois 62762
1-800-843-6154
Hours: 8:30 am - 5:00 pm

Chicago Office
401 South Clinton Street
Chicago, Illinois 60607
1-800-843-6154
Hours: 8:30 am - 5:00 pm

Reporting Fraud

For reporting fraud, please use the contact information below. 

Cash, SNAP, or Medical Assistance Fraud

News Media

For media related questions, email IDHS Communications

Freedom of Information Act (FOIA) Requests

To make a request, please contact the Office of the General Counsel FOIA Officer.

Website or Technical Assistance

For comments or technical assistance with the IDHS Website, email the DHS.Webmaster@Illinois.gov.