Here's who to call to report...


To report...

Complaints about DHS Services


Call the DHS Help Line

800-843-6154 (voice), 800-447-6404 (TTY)

This line is staffed Monday through Friday, 8:00 a.m. to 5:30 p.m., except state holidays.


To report...

Suspected abuse or neglect of an adult with disabilities.


Call the OIG Hotline: 800-368-1463.

To report suspected abuse or neglect, you must call.  Please do not send allegations by e-mail. Doing so may slow the investigation and jeopardize confidentiality.

This line is staffed 24 hours a day, seven days a week
 

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To report...

Suspected criminal act or other illegal activity.


Call the police or other local law enforcement agency:
dial 911 in an emergency.

If not an emergency or if 911 is not available in your area, check your local phone directory.

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To report...

Alleged abuse/neglect of anyone under 18.


Call the Department of Children and Family Services

800-252-2783 (voice), 800-358-5117 (TTY)

If you are outside of Illinois, call 217-524-2606


These lines are staffed 24 hours a day, seven days a week.

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To report...

Alleged abuse/neglect in a nursing home.


Call the Department of Public Health's Nursing Home Hotline:

800-252-4343 (voice), 800-547-0466 (TTY)


This line is staffed 24 hours a day, seven days a week.
 

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To report...

Abuse/neglect of anyone over 59 and not in a nursing home.


Call the Department on Aging's Elder Abuse Hotline:

866-800-1409 (voice), 888-206-1327 (TTY)


This line is staffed 24 hours a day, seven days a week.
 

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To report...

Alleged mistreatment by a health professional.


Call the Department of Financial and Professional Regulation:

For central and southern Illinois

217-785-0800 (Voice), 217-514-6735 (TTY)

For northern Illinois, including Cook County

312-814-6910 (Voice)


These lines are staffed Monday to Friday, 8:30 a.m. to 5:00 p.m., except state holidays.

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To report...

An alleged human rights violation.


Call the Guardianship and Advocacy Commission:

866-274-8023  (voice/TTY and is toll-free)


This line is staffed 24 hours a day, seven days a week.
 

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To report...

Suspected Medicaid fraud.


Call the Medicaid Fraud Task Force:

888-557-9503 (voice/TTY, and is toll-free)


These lines are staffed 24 hours a day, seven days a week.

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To report...

Alleged fraud/misuse of a LINK card.


Call the Department of Healthcare & Family Services' OIG:

888-557-9503 (voice/TTY, and is toll-free)


This line is staffed 24 hours a day, seven days a week.
 

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To report...

Issues in the education of a child with a learning disability.


Call the State Board of Education's Problem Resolution Line:

800-262-6663 (voice), 217-782-1900 (TTY)


This line is staffed Monday to Friday, 8:30 a.m. to 5:00 p.m.
 

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To report...

Mistreatment by DHS local office staff.


File an online complaint with the Office of the Executive Inspector General or call the Hotline at 1-866-814-1113 (voice), 1-800-524-8794 (TTY)


These lines are staffed 24 hours a day, seven days a week.
 

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To report...

Other Complaints or Mistreatment

The above phone numbers are for reporting mistreatment. If none of the numbers fit your situation, please call the OIG Hotline at 800-368-1463, and we will try to find an appropriate office to help you.