An acceptable reason given by a client for failing to cooperate with child support or FSE&T program requirements.
A payment made directly to the provider of goods or services.
The process by which a person's finances, living arrangements, and other eligibility factors are proven and documented. The authentication of truth or accuracy may take the form of facts, statements, measurements, or circumstances.
Virtual Case Manager (VCM) System
The VCM is a computer system designed to record and document specific activities and processes that occur in a DHS Family Community Resource Center. The VCM begins at the point of initial contact with a client. Once all the VCM components are in place, the VCM will
proceed through the determination of that client's eligibility for all programs and services and continue through the issuance of benefits. The VCM will maintain case information on clients, allow for workers to make changes and document those changes in
the client's case record, and automate forms which previously required manual completion.
Visitor Information System (VIS)
Windows application that supports the front desk with logging and routing of visitors to the Family Community Resource Center.