Clients must repay cash overpayments, even if the error was made by the Department.
For active cases, overpayments found on or after 10/01/81 are recouped from future cash benefits. The overpayment is deducted monthly from the family's current benefits.
Refer the overpayment to the Bureau of Collections (BOC) for recovery when it involves:
- closed cases;
- active cases where the overpayment was found before 10/01/81; or
- a duplicate check for supportive services.
Customers who have their cash benefits expunged and have an outstanding cash overpayment will have
their overpayment reduced by the expunged amount.