Voter Registration Process through the Helpline
(Helpline Staff) When a customer reports a change of address, ask the customer if they want to apply to register to vote. If they want to register to vote, refer the request to the FCRC on the Referral or Reported Changes form.
(FCRC Staff) When a request for an application to register to vote is received from the Helpline, send the SBE-19, Illinois Voter Registration Application Form to the customer.
Voter Registration Process through Telephone Redeterminations or Change of Address
(Service Coordination) When completing a telephone redetermination or a customer reports a change of address by telephone, ask the customer if they want to apply to register to vote. If they want to register to vote, send SBE R-19, Illinois Voter Registration Application form to the customer.
For IPACS submittals - the process described below may vary based on local office practices. Because the voter registration questions are not on the Form 552, they are included on Form 2943 or Form 552B - this is usually for use in offices with a data entry clerk. If a caseworker has access to IPACS and is processing the action these forms may not be required.
- For TANF/SNAP, enter an X=Not Applicable on the voter registration question on Form 2943, TANF Information /Food Stamp Central Notice. Attach Form 2943 to Form 552 and forward to the data input operator for submittal.
- For MANG/SNAP, enter an X=Not Applicable on the voter registration question on Form 552 Supplemental, Form 552B. Attach Form 552B to Form 552 and forward to the data input operator for submittal.
Note: The SBE R-19 should not be held until the case is processed, but submitted to the office liaison when received.
When Voter Registration Application is Received
(Service Coordination) When SBE R-19 is received in the office, forward the original SBE R-19, Illinois Voter Registration Application to the Office Liaison. See WAG 22-12-01 for duties of the Office Liaison.
Do not hold the transaction waiting for the SBE R-19 to come back. Enter an X=Not Applicable on the voter registration question in the system, because an SBE R-24 is not completed when voter registration is requested by phone.