The FRC must report a payee's new address when it is different from what is shown on the Title IV-D check or in the Family Support Information System.

To report a new address for a payee who is not an active TANF client:

  1. (FRC) Send Inter-Office Memorandum (Form 166) to:

    Downstate: Division of Child Support Enforcement
    Attn: Central Records Unit

    Cook County:Title IV-A/IV-D Liaison
    32 W. Randolph, Room 927
    Chicago, IL 60601 

  2. (FRC) Sends Form 166 along with Stop Payment & Recovery Agreement (Form 98) to HFS WCU.

To report a new address for a payee with an active TANF case:

  1. (FRC) Updates address, if needed, on Form 552. This updates the Family Support Information System.

To report a new address for a responsible relative:

  1. (FRC) Complete Change in Case/Responsible Relative Status (Form 493) (see WAG 24-03-06).

Voided Checks

  1. (FRC) Contacts the Division of Child Support Enforcement (DCSE) to ask them to reissue the voided check to the payee:

    Downstate: the DCSE Central Office, Downstate Regional Teams

    Cook County: Title IV-A/IV-D Liaison at 32 W. Randolph, Chicago, IL 60601 

Outstanding Checks

  1. (FRC) Makes a copy of Form 98.
    1. Sends the copy of Form 98 to Division of Child Support Enforcement, Attn: Central Records Unit.
  2. (FRC) Sends the 4 copies of signed Form 98 and 8 copies of signed Form 1403 to LWU.
  3. (LWU) Makes and keeps a copy of Form 98.
  4. (LWU) Sends all original forms to HFS WCU.
  5. (HFS WCU) Decides the status of the check.

If the check was not cashed or previously voided:

  1. (HFS WCU) Places a stop payment on the check.
  2. (Comptroller) Sends the payee an affidavit to sign and return before a replacement check is issued.
  3. (Comptroller) Reissues the check to the address shown on Form 98.
  4. (FRC) Receives a copy of Form 98 from the LWU to show a replacement was issued.

If the check was not cashed but was voided while Form 98 was being processed:

  1. (HFS WCU) Returns Form 98 with a memo to the FRC.
  2. (IV-D Accounting) Replaces the check.

If the check was cashed and the Forensic Document Examiner decides the check's endorsement signature is not genuine:

  1. (HFS WCU) Sends LWU:
    • a copy of Form 98,
    • 4 copies of the cashed check, and
    • 4 copies of Affidavit of Forgery (Form 79).
  2. (LWU) Sends the material to the FRC.
  3. (FRC) Asks the payee to come to the FCRC to verify the endorsement signature.

If the payee denies that the endorsement signature is theirs:

  1. (FRC) Complete Form 79.
    1. Have payee sign Form 79.
    2. Have the payee's signature notarized.
  2. (FRC) Send HFS CWU through LWU:
    • Form 79,
    • Form 98, and
    • copies of the cashed check.
  3. (LWU) Makes a copy of the material.
  4. (LWU) Sends informational copies to DCSE, Attn: Central Records Unit.
  5. (HFS WCU) Reissues the check after the amount of the original check is recouped from the 2nd party endorser.
  6. (FRC) Receives the letter and a copy of the check that was sent to the client from BFO to show a replacement was issued.

If the payee says the endorsement signature is theirs:

  1. (LWU) Returns to HFS WCU:
    • the unsigned Form 79,
    • copies of Form 98, and
    • the check with a memo. The memo explains that the payee acknowledges receiving and cashing the check and that a replacement is not to be issued.
  2. (FRC) Sends information copies of the material to DCSE, Attn: Central Records Unit, for Title IV-D files.
  3. (FRC) Tells the LWU to close its control.

If the check was cashed and the endorsement signature is found genuine:

  1. (HFS WCU) Tells the FRC that a replacement will not be made.
  2. (FRC) Tells the payee, in writing, that a replacement check will not be issued. The FRC represents the Department if the client appeals the decision.