PM 21-06-08

Before the meeting:

  1. (FCRC & Provider) Designate a representative to attend the meeting revised manual textheld in-person at the FCRC or via telephone conference with FCRC agreement.
  2. revised manual text(Provider) At least 3 work days before the meeting, send the FCRC Employment and Training Participant List (Form 4333) that includes the name and the appropriate information of each customer the Provider serves.
  3. Indicate if an in-depth discussion is needed.
  4. new manual textIf fewer than 5 customers are scheduled for a staffing on the designated day, determine if the meeting will be held in-person or by telephone conference.
  5. (Provider) Notify other interested parties 3 workdays before the meeting.
  6. (FCRC) Within 2 workdays of receipt of Form 4333:
    • revised manual textVerify the customer's status and eligibility in IES for continued participation with the Provider.
    • Resolve any discrepancies between the Employment and Training List and FCRC information before the meeting.

Regular Staffing

  1. (Provider) Before the meeting:
    • Completes Change Progress Report (Form 2151A) with the customer's assigned activities, number of hours of participation per month, and level of progress.
    • Attaches Form 2151A to Form 4333 for each customer on the list and sends to the FCRC. Maintains a copy to refer to during the meeting.
  2. (FCRC & Provider) At the meeting revised manual text(in-person or via telephone conference), reviews the customer's case information and any related background information each has on the customer.
  3. revised manual text(FCRC & Provider) Include any changes recommended as a result of the meeting in the customer's SNAP E&T Employability Plan.
  4. revised manual text(FCRC) Scan and upload any staffing documents into the Electronic Case Record (ECR).
  5. revised manual text(Provider) Maintains a copy of the staffing documents for their records.

Full Staffing (in-depth discussion)

  1. (Provider) Before the meeting, completes an Employment and Training Staffing (Form 4334) and sends with Form 4333 to the FCRC.
  2. (FCRC & Provider) At the meeting, review the progress reports for each customer identified on Form 4333 as needing an in-depth review and decide the appropriate next steps for the customer.
    • Hold an in-depth discussion about each customer who is having problems progressing.
    • Discuss the appropriateness of current activity and new strategies to improve customer participation.

      Review all resources available to the customer; and
    • Share information which may be unknown to the other party at the meeting.
  3. (FCRC & Provider) Reach a decision on the appropriate next steps for the client.
  4. (FCRC or Provider) Schedule a follow-up meeting with the customer.
  5. FCRC & Provider) Complete and sign Form 4334.
  6. Provider) Check the appropriate boxes in Section A to show all services provided to the customer.
  7. FCRC) Indicate in Section B any recommended changes in the customer's SNAP E&T Employability Plan (Form 2839).
  8. (FCRC) Check the appropriate box in Section C to indicate case status.
  9. (FCRC) Scan and upload staffing documents into the ECR.
  10. (Provider) Maintains a copy of the staffing documents for their records.

Mediation Process

(Provider) Notify the Provider Manager and therevised manual text Regional Employment and Training Liaison within 2 workdays of Family Community Resource Center and revised manual textEarnfare Provider disputes.