WAG 21-06-08.

A staffing is a way for the FCRC and the provider to assess a client's progress in an activity. The FCRC, provider, and other interested parties work together to help a client who is not progressing get back on track.

A decision must be reached on the appropriate next steps for each client. Other interested parties may be counseling prevention service providers or other professionals who are involved in the client's plan.

Cook County: Schedule a meeting at least monthly.
Downstate: Schedule a meeting as needed.

There are 2 types of staffing meetings:

Regular Staffing

FCRC staff verifies:

  • case status; and
  • client's eligibility for continued participation with the provider.

For each client, the provider reports:

  • the assigned activities;
  • number of hours of participation each month;
  • level of progress; and
  • changes to the client's SNAP E & T Employability Plan.

Full Staffing (in-depth discussion)

The selection criteria for holding a full staffing include:

  • poor level of client's engagement;
  • length of time participating in the program;
  • client receiving third party services such as counseling prevention services; and
  • other identified problems.

The FCRC and the provider:

  • review progress reports for each client who is not progressing;
  • hold an in-depth discussion about each client who is having problems;
  • discuss appropriateness of current activity;
  • discuss new strategies to improve participation;
  • review all resources available to the client; and
  • share information which may be unknown to the other party.

The in-depth meeting may result in the need to revise the SNAP E & T Employability Plan. Revision of the SNAP E & T Employability Plan requires the FCRC or provider to schedule a follow-up meeting with the client. The follow-up meeting may include other parties.

Mediation Process

The Provider Manager and the Regional Employment and Training Liaison act as mediators when the Family Community Resource Center Administrator and the Comprehensive Earnfare provider cannot resolve issues in a timely manner.

The provider notifies their Provider Manager within 2 workdays if:

  • the Family Community Resource Center fails to adhere without notice to the monthly meeting schedule; or
  • there is an unresolved dispute about the client's plan or how the client is handled; or
  • the provider identifies an issue which impedes their ability to fulfill the terms of the agreement.

The Provider Manager will arrange a meeting with the Regional Employment and Training Liaison within 10 calendar days to resolve the specified issue.