When a facility receives an incorrect payment, the Family Community Resource Center begins the process to adjust a future payment (see WAG 20-08-15-f). The adjustment is processed centrally.
A facility can request an adjustment only after a payment has been made.
Do not start an adjustment if both of the following are met:
- the client would owe the facility an additional amount for the period covered by the incorrect payment; and
- the Family Community Resource Center made a mistake during intake in the initial eligibility determination.
When a facility's per diem rate is changed retroactively, the adjustment is handled centrally.