PM 19-02-01-e.

If the case is canceled for failure to cooperate in the completion of a REDE and the client claims good cause for failure to cooperate within 10 days of the notice of cancellation, evaluate the client's claim of good cause. If the claim is valid, reinstate the case and schedule a new appointment.

If a client failed to cooperate with a REDE and claims good cause for failing to appear before the case is canceled, schedule a new appointment.