Help the applicant with the application process, as needed. The applicant may also get help from anyone else they choose.
Give applicants who use a teletypewriter the location and number of DHS's TTYs.
Refer applicants to other state or community resources that might provide them with services. Refer long term or sheltered care residents who are veterans of wars to the Illinois Department of Veteran's Affairs (IDVA) to apply for Aid and Attendance. Also refer a surviving spouse of a war veteran if they live in a long term or sheltered care home.