WAG 02-04-02-a.

An approved representative is a person who has been given permission by a client to act on their behalf when conducting business with the Department. The approval must be in writing and must be signed by the person who wants the benefits.

NOTE: If the applicant is blind, or it is necessary that the statement be signed with a mark, the signature must be witnessed.

An approved representative may:

  • be present in the contacts with the client;
  • help the client in the application process; and
  • represent the client when not accompanied by the client, New Textincluding receiving and using the Illinois Link card and choosing the Personal Identification Number (PIN).

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The approved representative must be sent copies of all letters, forms, and notices related to the application process.

The following restrictions apply to approved representatives:

  • A Family Community Resource Center employee who is involved in the certification or issuance procedures, and a retailer authorized to accept SNAP benefits, may not act as an approved representative unless:
    • the Family Community Resource Center administrator determines that no one else is available to serve as approved representative and
    • the specific written approval of the Family Community Resource Center administrator is obtained.
  • A person disqualified for intentional program violation may not act as an approved representative while disqualified unless:
    • the disqualified person is the only adult member of the SNAP unit able to act on the unit's behalf and
    • the Family Community Resource Center administrator has determined that no one else is available to serve as approved representative.

When someone applies for another person, accept their statement of:

  • incompetence,
  • incapacity, or
  • death of the person for whom they are applying.

If the statement is later found to be invalid, the application may be:

  • withdrawn by the applicant or
  • continued through a decision. If continued, the applicant must complete the application form. The original date of application remains the same.

Disqualify an approved representative from being a client's representative for one year, if they:

  • misrepresented a SNAP unit's circumstances and knowingly provided false information or
  • made improper use of SNAP benefits.

Notify the approved representative of the disqualification, and the reason for the action. Send a notice 30 calendar days before the disqualification.

The SNAP unit may appeal the approved representative's disqualification.