WAG 01-05-02

Call the Department of Public Health (DPH) Long Term Care/Nursing Home Hotline (1-800-252-4343) to report suspected abuse or neglect of LTC residents. The hotline operates 24 hours a day and is toll-free.

Call the Department of Healthcare and Family Services (HFS) - Bureau of Long Term Care (BLTC) (217-782-0545) to report suspected abuse or neglect of SLF residents. Follow-up in writing.

The report should include:

  • name of resident;
  • name and address of the facility at which the resident resides;
  • resident's age, if known;
  • date and time of the suspected abuse or neglect, if known;
  • nature of resident's condition, including any sign of previous injuries or disabilities;
  • any other information that might be helpful in establishing the cause of the abuse or neglect; and
  • identity of the person believed to have caused the abuse or neglect.

Long Term Care

When the BLTC nurse suspects abuse or neglect, the nurse notifies the BLTC Regional Supervisor who, in turn, notifies the Metro or Downstate Area Manager, as appropriate.

When the long term care worker suspects resident abuse or neglect, they are to notify the BLTC Regional Supervisor. Use the Problem Resolution Request form.

In emergency situations telephone the BLTC Regional Supervisor. The phone number can be obtained by calling BLTC at 217-782-0545. The Regional Supervisor notifies the BLTC nurse. The nurse follows-up on the report made to DPH and reports back to the local office.

Reports of suspected abuse or neglect may also be made to DPH in writing or in person. The person making the report is not required to give their name.

Supportive Living Facility

Following the report by Family Community Resource Center staff, the BLTC contacts the Metro or Downstate Area Manager, as appropriate. The Metro/Downstate Area Manager notifies the BLTC Regional Supervisor who, in turn, notifies the BLTC nurse. The BLTC nurse investigates the report and reports back to the Family Community Resource Center.