WAG 01-04-00
Keep an up-to-date case record for each person who applies for or receives benefits.
Each case record should include:
- a signed application;
- a record of all actions taken concerning each application;
- the reason(s) for approval or denial of the application;
- information related to the initial eligibility determination;
- a record of all case reviews, actions, decisions, and redeterminations (REDEs);
- all forms, documents, and other material related to maintenance of the case;
- dates and times of each action or contact;
- actual verification documents. (In the absence of actual documents, enter into the case record detailed written statements of all information obtained.)
