Cancel a SNAP case when the SNAP unit fails to provide requested items within 10 days of the date requested and has not contacted the Family Community Resource Center.
If the person who fails to provide the needed information is not a part of the SNAP unit, do not cancel the case. Persons who are sanctioned or excluded remain part of the SNAP unit and must cooperate (see PM 01-03-01-a).
Excluded and sanctioned persons must cooperate in proving eligibility as they are normally SNAP unit members, but are excluded because of failure to meet a specific program requirement. Their failure to cooperate affects the entire SNAP unit's eligibility for SNAP benefits.