1. (FCRC) Give Client/Applicant Discrimination Complaint Form (Form 4026) to anyone who alleges discrimination (complainant).
  2. (Complainant, All Programs) Sends written complaint to one of the following:

    Illinois Department of Human Services
    Bureau of Civil Affairs
    Attn: Kimberly Foy
    revised text100 S. Grand Ave. e.509 West Capitol
    Springfield, IL 62762
    (217) 782-9496

    and/or

    Illinois Department of Human Services
    Equal Employment Opportunity/Affirmative Action Office
    revised text401 S. Clinton, 2nd Floor
    Chicago, IL 60607
    (312) 793-1862

    and/or

    The Family Community Resource Center administrator (LOA).

  3. (Complainant, All Programs) Persons who are deaf or hard of hearing and have a special device (TDD) attached to their phones can call (312) 793-5827, Chicago; or (217) 524-2182, Springfield.
  4. (Complainant, SNAP) May also send written complaint to the

    revised textUnited States Department of Agriculture (USDA) Director
    Office of Civil Rights 
    1400 Independence Avenue S.W.
    Washington, D.C. 20250-9410, or call 1-800-795-3272, TTY 1-202-720-6382

  5. (Complainant, All Programs) In addition, a complaint may also be filed with:

    Illinois Department of Human Rights
    100 West Randolph, Suite 10-100
    Chicago, IL 60601
    (312) 814-6200

    Illinois Department of Human Rights
    222 South College
    Springfield, IL 62704
    (217) 785-5100

    Equal Employment Opportunity Commission
    500 West Madison Street - Suite 2800
    Chicago, IL 60661
    (312) 353-2713

    U. S. Department of Health and Human Services

    Office of Civil Rights
    233 North Michigan Avenue, Suite 240 
    Chicago, IL 60601
    (312) 886-2359 

  6. (LOA) Take the following action if a written complaint of alleged discrimination is received by the Family Community Resource Center:
    • Send complaint to the Equal Employment Opportunity (EEO) Office, Chicago or Springfield.
    • Send any follow-up correspondence relating to the complaint to the EEO Office.
  7. (EEO Coordinator) Investigates complaint when completed discrimination form is received.
  8. (EEO Coordinator) Submits findings to Chief EEO Officer.
  9. (Chief EEO Officer) Reviews findings.
    1. Directs EEO Coordinator to notify complainant whether or not the case has merit.
    2. Seeks more information or counsels the concerned parties, when necessary.
    3. Notifies LOA or Director of current status of the complaint.
    4. Recommends a course of action to be taken by Department.