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Illinois
Department of Human Services
Michelle R.B. Saddler, Secretary
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Cash, SNAP, and Medical Manual
Policy Manual Chapter Table of Contents
PM 01: Rights and Responsibilities
WAG 01
PM 01-01-00: Information for Clients and the Public
– 03/01/97
PM 01-01-01: Nondiscrimination
– 10/01/09 MR 9.30
PM 01-01-02: Information and Referrals
– 10/01/09 MR 09.30
PM 01-01-03: Freedom of Choice
– 05/12/11 MR 11.11
PM 01-01-04: Giving Out Client Information
– 04/01/01
PM 01-01-04-a: Use of Case Records
– 07/01/02
PM 01-01-04-b: Special Conditions
– 10/01/09 MR 09.30
PM 01-01-04-c Confidentiality of Earnings Records
– 10/14/10 MR 10.28
PM 01-01-04-d: Viewing Case Records
– 10/14/10 MR 10.28
PM 01-01-04-e: Cost to Copy Case Material
– 10/14/10 MR 10.28
PM 01-01-05: Assisting Clients and the Public
– 03/01/97
PM 01-01-06: Client Grievance Process
– 03/01/97
PM 01-01-06-a: Filing a Grievance
– 03/01/97
PM 01-01-06-b: Accepting the Grievance
– 03/01/97
PM 01-01-06-c: Mediator
– 03/01/97
PM 01-01-06-d: Mediator Actions
– 03/01/97
PM 01-01-06-e: Action Against a Client
– 03/01/97
PM 01-01-07: Voluntary Repayment of Benefits
– 03/01/97
PM 01-02-00: Client Cooperation (Cash, Medical)
– 07/01/97
PM 01-02-01: General Cooperation
– 03/29/12 MR 12.08
PM 01-02-01-a: Special Cooperation Requirements for Long Term Care
– 07/01/12 MR 12.18
PM 01-02-02: Reporting Changes
– 05/01/02
PM 01-02-02-a: Cash and Medical Programs
– 12/06/10 MR 10.31
PM 01-02-03: Using Available Benefits
– 08/01/02
PM 01-02-03-a: Applying for Unemployment Insurance (TANF)
– 07/01/97
PM 01-02-03-b: Applying for Unemployment Insurance (Assist)
– 01/01/03
PM 01-02-04: Benefits Under More than One Program
– 07/01/97
PM 01-02-05: Referral for Rehabilitative Services (TANF)
– 07/01/97
PM 01-02-06: Work Requirement (TANF, GA)
– 07/01/97
PM 01-03-00: Client Cooperation (SNAP)
– 10/01/09 MR 09.30
PM 01-03-01: Cooperating at Application
– 10/01/09 MR 09.30
PM 01-03-01-a: Failure to Cooperate
– 10/01/09 MR 09.30
PM 01-03-01-b: Refusal to Cooperate
– 10/01/09 MR 09.30
PM 01-03-02: Reporting Changes
– 10/01/09 MR 09.30
PM 01-03-03: Cooperation by Active SNAP Units
– 10/01/09 MR 09.30
PM 01-03-03-a: Failure to Cooperate
– 10/01/09 MR 09.30
PM 01-03-03-b: Refusal to Cooperate
– 10/01/09 MR 09.30
PM 01-04-00: Case Records
– 03/01/97
PM 01-05-00: Reporting Abuse and Neglect
– 09/01/03
PM 01-05-01: Suspected Child Abuse or Neglect
– 03/01/97
PM 01-05-01-a: Child Abuse and Neglect Defined
– 03/01/97
PM 01-05-01-b: Investigation by DCFS
– 03/01/97
PM 01-05-01-c: Death of a Child
– 03/01/97
PM 01-05-01-d: Unfit Home
– 03/01/97
PM 01-05-02: Suspected Abuse and Neglect - LTC/SLF
– 10/01/02
PM 01-05-02-a: Abuse and Neglect Defined
– 04/17/98
PM 01-05-02-b: Investigation by DPH/HFS
– 04/17/98
PM 01-05-03: Suspected Elder Abuse and Neglect - Community Cases
– 12/17/99
PM 01-05-03-a: Elder Abuse and Neglect Defined
– 01/01/07 MR 06.20
PM 01-05-03-b: Reporting Elder Abuse
– 12/17/99
PM 01-05-03-c: DoA Investigation
– 12/17/99
PM 01-05-03-d: Protection for Persons Reporting Elder Abuse
– 12/17/99
PM 01-05-04: Suspected Abuse and Neglect of Disabled Adults (Age 18-59)
– 09/01/03
PM 01-05-04-a:Abuse and Neglect of Disabled Adults Defined
– 09/01/03
PM 01-05-04-b: Reporting Abuse and Neglect of Disabled Adults
– 09/01/03
PM 01-05-04-c: OIG Investigation
– 09/01/03
PM 01-05-04-d: Protection for Reporters
– 09/01/03
PM 01-06-00: Client Notices
– 07/01/97
PM 01-06-01: When to Give Written Notices
– MR 10.32 01/03/11
PM 01-06-01-a: What All Notices Should Contain
– 03/01/97
PM 01-06-02: Notice of Approval or Denial
– 07/01/12 MR 12.18
PM 01-06-03: Notices of Change
– 07/01/12 MR 12.18
PM 01-06-04: Notice of Change Not Sent (SNAP)
– 10/01/09 MR 09.30
PM 01-06-05: Notice of Overpayment
– 03/01/00
PM 01-06-06: Notice of Missed Interview (SNAP)
– 10/01/09 MR 09.30
PM 01-07-00: Appeal Rights and Fair Hearings
– 05/01/02
PM 01-07-01: What May Be Appealed
– 06/01/01
PM 01-07-02: How an Appeal May Be Filed
– 01/23/12 MR 12.01
PM 01-07-03: Time Period to File Appeal
– 10/01/09 MR 09.30
PM 01-07-04: Continuing Benefits at the Previous Level
– 10/01/09 MR 09.30
PM 01-07-04-a: Date of Change
– 10/01/09 MR 09.30
PM 01-07-04-b: Effect of Continuing Benefits
– 10/01/09 MR 09.30
PM 01-07-04-c: Spenddown and SNAP Appeals
– 10/01/09 MR 09.30
PM 01-07-04-d: Protective Payment Plan Appeals
– 02/23/99
PM 01-07-05: Who to Notify of an Appeal
– 10/20/99
PM 01-07-05-a: Appeals Involving DCSE
– 02/23/99
PM 01-07-05-b: Appeal of Denial of Dental Services
– 12/01/09 MR 10.09
PM 01-07-06: Pre-Hearing Review
– 12/01/09 MR 10.09
PM 01-07-07: Pre-Hearing Meeting
– 01/23/12 MR 12.01
PM 01-07-07-a: Statement of Facts
– 10/01/09 MR 09.30
PM 01-07-07-b: Appeal of "Not Disabled" Determination
– 02/23/99
PM 01-07-07-c: Appeal of Decision on Request for Prior Approval
– 06/01/01
PM 01-07-07-d: Appeal of Decision to Restrict Person to Primary Care Provider
– 02/23/99
PM 01-07-07-e: Appeal of IOC Review Decision
– 06/01/01
PM 01-07-07-f: Appeal of Lien on Real Property
– 02/23/99
PM 01-07-07-g: Appeal of Decision of Ineligible to Participate in HIPP
– 06/01/01
PM 01-07-07-h: Appeal of Decision that Health Plan No Longer Cost-Effective
– 06/01/01
PM 01-07-07-i: Appeal of Child Care Decision
– 10/20/99
PM 01-07-08: Evidence Considered Upon Appeal
– 10/01/09 MR 09.30
PM 01-07-09: Withdrawing an Appeal
– 02/23/99
PM 01-07-10: Appeal Hearing
– 01/23/12 MR 12.01
PM 01-07-10-a: Hearing Process
– 01/23/12
PM 01-07-10-b: Arrangements for Persons with Disabilities
– 10/20/99
PM 01-07-10-c: Request for Hearing Delay
– 10/01/09 MR 09.30
PM 01-07-10-d: Dismissal Due to Nonappearance
– 06/01/01
PM 01-07-10-e: Rescheduled Hearing
– 06/01/01
PM 01-07-10-f: CAU Findings
– 02/23/99
PM 01-07-11: Final Hearing Decision
– 10/01/09 MR 09.30
PM 01-07-11-a: Action Upheld
– 10/01/09 MR 09.30
PM 01-07-11-b: Action Not Upheld
– 10/20/99
PM 01-07-11-c: Lack of Jurisdiction
– 02/23/99
PM 01-07-12: Authorizing Benefits Due to Hearing Decision
– 02/23/99
PM 01-07-12-a: Cash Benefits
– 10/20/99
PM 01-07-12-b: Medical Benefits
– 02/23/99
PM 01-07-12-c: SNAP
– 10/01/09 MR 09.30
PM 01-07-13: Payment of Child Care Related to Appeal (Cash)
– 02/23/99
PM 01-07-14: Reviewing Hearing Report
– 10/20/99
PM 01-08-00: Hardship Waiver
– 07/01/12 MR 12.18
PM 01-08-01: Penalty Period Due to Non-allowable Transfer
– 07/01/12 MR 12.18
PM 01-08-02: Denial Due to Excess Home Equity
– 07/01/12 MR 12.18
Footer
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