PM 02-07-03-n

Initiate an AVS search (Adhoc)

To access the AVS Web Portal visit: il.pcgusavs.com. Before initiating a request in AVS, review prior AVS search results for each individual. To view previous searches:

  • Log on to the AVS Web Portal,
  • Select the magnifying glass icon,
  • Enter any of the following (using the SSN will help reduce the amount of search results):
    • Social Security Number (SSN),
    • Last Name and First Name, or
    • Case Number.
  • Select 'Search',
  • Select the case to be reviewed, and
  • Select 'Eligibility History'.

Previous AVS search results will be displayed with the following information:

  • Name of Financial Institution (FI),
  • Account Type,
  • Account Number, and
  • Ending Balance.

If AVS does not have any previous search results, a zero will be displayed. See the Eligibility History help video by selecting the ? icon located on the AVS Web Portal.

If AVS does not show that a search has been performed, initiate the request. Users will need to allow IES to build the EDG before submitting a request for an AVS search. After IES has built the EDG, the user will enter the targeted TOA in the "Request Type" field (See PM 02-07-03-n for the list of TOAs that require an AVS search). AVS requires the TOA to be entered along with the following information:

  • Applicant Type (Application or Renewal),
  • Request Type (TOA), HH size (1 or 2),
  • District (DHS or HFS),
  • Name,
  • Social Security Number (SSN),
  • Gender,
  • Date of Birth,
  • Application Date, and
  • Physical Address.

Each AVS search may contain a maximum of 2 individuals, an additional request will be required for each additional individual(s). When a single request contains 2 individuals, the individuals need to be linked together as spouses (this field is mandatory and does not mean the individuals are actually spouses). Review AVS 2.0 User Guide (pdf) for instructions on adding a spouse. AVS requires the individual's physical address to be entered.

Note: Allow 10 calendar days for search results to be returned.

Note: Each request will require the user to set an alert in IES for 10 calendar days.

Note: Verify resource transfers for all individuals applying for or receiving Long Term Care Support Services (LTSS).

AVS Direct Account Search

The AVS system offers users to search a specific FI that was not included in the AVS search results. To select a FI for a direct search:

  • Select the individual from the AVS Case Queue,
  • Select the 'Account Information' tab,
  • Select 'Add Additional Bank(s) for Verification',
  • Enter the name of the bank,
  • Select 'Search',
  • Select the bank from the search results (when multiple locations for the same bank are returned, the user only needs to select 1 to conduct the search), and
  • Select 'Save'.

Note: The Direct Account Search will take 10 calendar days.

AVS Search Results

AVS returns verifications within 10 calendar days after a search is initiated. The AVS Web Portal receives resource verifications from participating FIs, provides the total of discovered resource(s), and provides a summary of the results in the AVS Case Dashboard. The dashboard provides the following information:

  • Request Date,
  • Request Type, Case Type (Application or Redetermination),
  • HH size,
  • Case Name,
  • Case Number,
  • AVS Search Results, and
  • Case Status.

Compare the results returned by AVS to reported and/or known information. Customers must verify all declared or known resources not found by AVS. Refer cases to OIG when verified resource transfer(s) are equal to or above the allowable transfer limit (see PM 07-02-20 for the resource transfer limit) or if they are questionable or unexplained.

Note: Do not rely solely on the AVS clearance to make eligibility determinations, workers should use AVS as a tool when doing casework.

Issue a VCL for Resources Based on AVS Verifications

Send a VCL for verification of a resource when (see WAG 25-03-02(2) for resource limits):

Client Statement is: AVS Results: Action
Under Resource Limit Over Resource Limit Send a VCL
Over Resource Limit Over Resource Limit Use AVS Results
Under Resource Limit Under Resource Limit Use AVS Results
Does not declare Over Resource Limit Send a VCL
Does not declare Under Resource Limit Use AVS Results
**Declared Resource(s) Nothing Found Send a VCL

**When declared or known resources are not found by AVS and verification is needed, send a VCL.

Leave a Comment

AVS includes the ability for users to leave comments for other users such as "On December 5, 2018 AVS search results verified an undisclosed resource located at Bank of America. Check to make sure that BoA is included in the search results on the next REDE".