Effective Date: 01/01/01

Revised 01/01/01, 02/20/13

Reference: None

Policy Statement:

All questions concerning policy must be referred to the Bureau of Child Care and Development Policy Unit for clarification.


CCR&R staff and Site Administered providers must contact the Bureau of Child Care and Development for policy clarification and interpretation.

All policy clarification requests must contain the following information:

  • Case name;
  • Case number;
  • Social security number (in the absence of case number);
  • Detailed description of situation, question, or problem;
  • Applicable policy number; and
  • The name, phone number, and fax number of the person requesting clarification.

Questions may be sent to the BCCD Policy Unit via fax at 217/557-4717.  Include any supporting documentation that may assist in the clarification process.

Questions may also be sent via e-mail to DHS.CCAP.Policy@illinois.govDocuments may be attached to the e-mail as PDF or TIF files. 

CCR&Rs and Site Administered Providers must select a single contact person from each agency to coordinate policy clarification and/or interpretation. Generally, the lead subsidy coordinator at each CCR&R and either the Site Director or staff person responsible for eligibility determination from the Site Administered Provider shall be designated as the main contact.

Staff must review the Child Care Program Manual before sending a policy clarification request.