PM 22-01-02

When a case is in direct deposit, ACID shows:

  • bank number,
  • account number,
  • checking/savings indicator, and
  • payee's SSN.

The client name and bank name and address appear on the payroll. A unique 7-digit trace number is entered in addition to the check number to identify the individual electronic funds transfer transaction.

When there is a change in a protective payee, the case must be disenrolled from direct deposit and reenrolled with the new protective payee.

Enrollment in Direct Deposit

  1. (FCRC) Complete Authorization for Direct Deposit of Public Assistance Warrant (Form 2493) or Authorization for Deposit of Cash Assistance - Protective Payee Cases (Form 2493A). Enter:
    • case name,
    • address, and
    • case ID number.
  2. (FCRC) Give or mail Form 2493/2493A to the client or protective payee. A copy is not required.
  3. (FCRC) Tell the client or protective payee to complete Section A of Form 2493/2493A.

    NOTE: A protective payee may use their business FEIN instead of an SSN when completing the Form 2493A. 

  4. (FCRC) Tell the client or protective payee that they may have the financial institution complete Part B and mail it to the Department or they may attach a personal deposit slip and mail or fax the form to the Exception Processing Unit (EPU) at:

    Illinois Department of Human Services
    Direct Deposit
    PO Box 19401
    Springfield, IL 62794-9401

    Fax: (217) 524-0474 

  5. (EPU) Enters in Item 46 of Form 552:
    • depositor account number,
    • bank routing number, and
    • checking or savings indicator (C or S).

      NOTE: The payee's SSN or FEIN is also entered but only shows on ACID inquiries, not on Form 552. 

  6. (System) Generates a turnaround Form 552 printout reflecting the new entry in Item 46, with TAR 25 in Item 33.
    1. Issues food stamps via the Illinois Link system.
  7. (System) Sends the following to the client:
    • Notice of Direct Deposit (Form 2501CF) to inform the client or protective payee when direct deposit starts.
    • Notice of Benefit Direct Deposit (Form 3159A) to the client or protective payee each time a regular roll or Mercury check is deposited into a checking account.
    • Information Regarding Child Support Pass-Through Payment (Form 2655) when a pass through check is deposited.

Wrong Bank Name or Account Number

When a client or protective payee tells the FCRC the enrollment information (such as bank name, account number, account type, or SSN) shown on Form 2501CF is wrong:

  1. (FCRC) Contact the Exception Processing Unit (217)785-9789 to verify the enrollment information is correct on Form 2493/2493A.
  2. (FCRC) Give EPU the correct information if their information is incorrect.
  3. (EPU) Enters the information from the FCRC.
  4. (EPU) Sends Form 2501CF telling the client or protective payee when direct deposit starts and the correct account information.

Client or Protective Payee Reports Deposit Not Made

revised textWhen a client or protective payee reports that an electronic deposit was not made:

  1. (FCRC) Wait 2 days after the scheduled availability date.
  2. (FCRC) Check with the client or protective payee to see if the funds have been deposited.
  3. revised text(FCRC) Call the Bureau of General Accounting (BGA) at (217) 785-9739 if the funds were not deposited.
    1. Give BGA:
      • client's name,
      • case number,
      • bank name and address,
      • date and amount of the check, and
      • check and trace numbers.
  4. (BGA) Verifies the electronic deposit of the funds.
  5. (BGA) Reports to FCRC about funds' status.

If BGA reports the funds were deposited, but the client verifies it was not put into their account, FCRC sends all available information to BGA for follow-up.

If BGA reports the funds were not deposited:

  1. (FCRC) Complete Form 552 using TA 55/TAR 00, Definer 2, to replace the check in the same amount (see WAG 22-02-01).
  2. revised text(FCRC) Fax Form 552 to BGA (217) 558-4713.

    NOTE: For local offices without a fax machine, phone the information to BGA. 

  3. (FCRC) Mail original Form 552 to:

    Illinois Department of Human Services
    revised textBureau of General Accounting
    100 S. Grand Avenue East, 1st Floor
    Springfield, IL 62762 

  4. revised text(FCRC) Note on Form 552 for case record "Faxed (or phoned) to Bureau of General Accounting".
  5. revised text(BGA) Upon receipt of warrant from the Comptroller's office, contacts FCRC to confirm that client remains eligible for payment. If eligible, BGA may mail warrant to either the client or to the FCRC.
  6. revised text(FCRC) Determines if BGA should mail warrant to FCRC or to client. If neither, issues benefits to the client via Illinois Link.

NOTE: It is not necessary for a client or protective payee to sign the Stop Payment and Recovery Agreement (Form 98) when reporting nonreceipt of a direct deposit check.

Changing Banks

  1. (FCRC) Disenroll the client or protective payee from direct deposit.
    1. Complete 2 copies of Direct Deposit - Disenrollment Action (Form 2496).
    2. Distribute Form 2496:
      • original to client or protective payee, and
      • copy in the case record.
  2. (FCRC) Complete Form 552.
    1. Enter TA 31/TAR 61.
    2. Line out Item 46 and enter the word "delete".
  3. (FCRC) Forward Form 552 to the FCRC Financial Unit to enter the transaction via IPACS.
  4. (FCRC) Have the client or protective payee complete a new Form 2493/2493A to reenroll them in the new banking institution.
    1. Tell the client or protective payee that they may have the financial institution complete Part B and mail it to the Department or they may attach a personal deposit slip and mail the form to the Exception Processing Unit (EPU) or fax the form to EPU at (217) 524-0474.
  5. (EPU) Enters the new enrollment information in Item 46.
  6. (EPU) Sends Form 2501CF telling the client or protective payee when direct deposit starts in the new bank.

Case Transfers - Between Counties

  1. (FCRC) Disenroll the client or protective payee from direct deposit.
  2. (FCRC) Reenroll the client or protective payee in direct deposit if they want to continue with direct deposit. This must be done even if they want to keep the same bank.
  3. (FCRC) Complete a new Form 2493/2493A showing the new address and new case number.
  4. (FCRC) Tell the client or protective payee that they may have the financial institution complete Part B and mail it to the Department or they may attach a personal deposit slip and mail the form to the Exception Processing Unit (EPU) or fax the form to EPU at (217) 524-0474.
  5. (FCRC) Send the completed Form 2493/2493A to EPU if the form is sent to the FCRC.

Case Transfers - Within Cook County

If the client or protective payee moves to address outside the FCRC boundaries:

  1. (Old FCRC) Ask the client or protective payee if the Department should keep sending the check to the same bank.
  2. (Old FCRC) Complete Form 552, TA 31/TAR 61, if the client or protective payee does not want the check to be sent to the same bank.
    1. Line out Item 46 and enter the word "delete".
  3. (Old FCRC) Complete Form 2496 telling the client or protective payee when direct deposit will end. A client or protective payee signature is not required.
    1. Send Form 2496 to the client or protective payee.
  4. (Old FCRC) Forward the Form 552 to the FCRC Financial Unit to enter the transaction via IPACS.
  5. (Old FCRC) Transfer the case to the new Family Community Resource Center (see WAG 18-07-03).

Disenrollment from Direct Deposit

  1. (FCRC) Complete the top section of 2 copies of Direct Deposit - Disenrollment Action (Form 2496).
  2. (Client) Signs the next section of Form 2496.
  3. (FCRC) Obtain the current Form 552 printout.
    1. Enter TA 31 in Item 3, TAR 61 in Item 33.
    2. Line out Item 46 and enter the word "delete".
  4. (FCRC) Enter Box 44.
  5. (FCRC) Forward the Form 552 to the FCRC Financial Unit to enter the transaction via IPACS.
  6. (FCRC) Complete Form 2496 to tell the client when direct deposit ends.
  7. (FCRC) Distribute:
    • original of Form 2496 to client and
    • copy in case record.

Assignment of Guardian or Change in Payee

Cases in direct deposit that are assigned a guardian or cases with a change in payee must be disenrolled from direct deposit.

  1. (FCRC) Complete Form 552 to change payee (see WAG 16).
  2. (FCRC) Line out Item 46 and enter the word "delete".
  3. (FCRC) Forward the Form 552 to the FCRC Financial Unit to enter the transaction via IPACS.
  4. (FCRC) Complete the Form 2496 telling the client or protective payee when direct deposit will end.

    NOTE: Form 2496 is not required if the payee has been changed due to the ineligibility of the former payee.

  5. (FCRC) Send Form 2496 to the client or protective payee.