An applicant or client with a barrier must do what they can to overcome the barrier so they can progress and meet their self-sufficiency goal. Their Responsibility and Services Plan must include evaluation of the barrier and possible steps to overcome
At Intake, deny an application if the applicant fails, without good cause, to take a required step needed to deal with the barrier. For active cases, a sanction for failure to meet the activity requirement may be imposed if the client fails, without
good cause, to take a required step needed to deal with their barrier. Do not sanction a client who makes an effort to overcome a barrier, but is unsuccessful. Encourage the client to keep trying or to try other options.