PM 23-03-00

When the FCRC learns of an unreported change of circumstances, review the case for possible overpayment. When information needed to figure the overpayment is not available from the case record:

  1. (FCRC) Send Form 1721, Instructions to Recipient, to the client to get the needed information.
  2. (FCRC) Use one of the following forms to get information from another source:
    • Form 266/266A, Request for Employment Verification, to an employer,
    • Form 541/541CF, Verification of School Attendance,
    • Form 2540, Verification of Living With, or
    • Form 46, Bank Inquiry, to a bank.

If the information is not obtained within 30 days from discovery:

  1. (FCRC) Complete Form 2755, Investigation Referral, to ask the Bureau of Investigations (BOI) to help get the information.
    1. Include on Form 2755:
      • the case ID information,
      • a summary of the situation and what you did to try to get verifications, and
      • the caseworker's name and phone number.
    2. Include with Form 2755 copies of the information that supports the belief an overpayment was made.
  2. (FCRC) Distribute Form 2755:
    • original to the Financial Recovery Coordinator (FRC),
    • copy in the case record.
  3. (FRC) Sends Form 2755 to BOI, if complete.
  4. (BOI) Contacts the FRC to ask for any additional information needed.
  5. (BOI) Completes Form 2518/2518A, Investigation Report, if the requested information cannot be obtained.
  6. (BOI) Sends Form 2518/2518A, Investigation Report, to FRC when the investigation is finished.
  7. (FCRC) Complete Form 2518C, Investigation/Disposition Report, describing the action taken.
  8. (FCRC) Return Form 2518C to BOI, through the FRC, within 30 calendar days after receiving it.
  9. (FCRC) Complete overpayment referral.

When an overpayment is identified after the case is canceled and the case has not been referred to BOI:

  1. (FCRC) Use Form 2755 to report the overpayment to BOI.
  2. (FCRC) Notify the former client using Form 2404 and Form 2404X.
  3. (BOI) Investigates the overpayment case.
  4. (BOC) Notifies the former client of the overpayment using Form 2404 or Form 2404C, Change of Overpayment Information, and Form 2404X.
    1. Distributes Form 2404X:
      • original to former client,
      • copy to BOC, Field Recovery Unit, and
      • copy to Family Community Resource Center for the case record.
    2. Distributes Form 2404 or Form 2404C:
      • copy to BOC, Field Recovery Unit, and
      • copy to Family Community Resource Center for the case record.

Welfare Fraud Hotline Referrals

  1. (revised textDHS Help Line) Uses Form 1384, Fraud Hotline Referral Record, to refer Welfare Fraud Hotline reports to the Family Community Resource Center.
    1. Attaches a copy of the hotline report to Form 1384.
    2. Sends Form 1384 and the hotline report to FRC.
  2. (FRC) Takes whatever action is needed.
  3. (FCRC) Complete Section II of Form 1384.
    1. File completed Form 1384 in case record.

NOTE: A response to the revised textDHS Help Line is not needed.

When the Family Community Resource Center is not able to verify the hotline allegation:

  1. (FCRC) Use Form 2755 to refer the case to BOI.
    1. Include a copy of Form 1384.

      NOTE: Referral to BOI meets the Form 1384 completion requirement. 

  2. (BOI) Investigates the case.
  3. (BOI) Uses Form 2518/2518A to respond to the Family Community Resource Center.

If the case has been transferred:

  1. (FCRC) Note on Form 1384 the date the case was transferred and the new Family Community Resource Center.
  2. (FRC) Returns Form 1384 to the revised textDHS Help Line is not needed.
    1. Keeps copy of Form 1384.

new textCentral C Code Project

Cases receiving SNAP with C codes in certain FCRCs are centrally referred to BOC if no earnings were budgeted for the earnings quarter.  See WAG 19-06-05, for actions on cases referred to BOC.