A client may change HFS's designated provider. The request must be in writing. A change in HMO status may take up to 60 days to occur.
If one of the following happens, the change can be made for cause:
- the client leaves the area;
- the client's condition changes and the physician cannot treat the condition;
- the physician dies;
- the provider leaves the medical program; or
- the provider tells HFS they will no longer be primary care provider.
HFS will decide if the requested change meets the criteria.