Cancel TANF by placing a case in zero grant reason 2 when a REDE has been completed in the past 11 months and the client fails to cooperate with a cash only eligibility requirement, as indicated by:
- home visit attempted - unable to contact,
- failure to return a REDE form,
- failure to return necessary verifications to determine cash eligibility, and
- failure to keep a scheduled appointment for a cash eligibility requirement (TA 31/TAR 69).
When a case is in zero grant 2 and the client cooperates, determine if the case is eligible to have assistance restored without a loss in benefits.
If the client cooperates (or agrees to cooperate as outlined in PM 19-04-02-a) within 10 workdays following the date the cancelled benefits would have been available, the client is eligible to have assistance restored without a loss in benefits.
If the client's cooperation occurs after the 10-workdays following the date the cancelled benefits would have been available but prior to the end of the fiscal month TANF was cancelled, restore assistance effective the date of cooperation. Prorate benefits from the date of cooperation. Budget any non-exempt income as if no break in benefits occurred.
If the client does not cooperate until after the fiscal month of cancellation, wait 30 days from the date of the signed request before authorizing cash benefits. During the 30-day wait period, a central action may occur in which the case is changed from a zero grant 2 TANF case to a 94 or 96 case. If so, restore cash assistance by SWAPping the case back to cash after the 30-day wait period has expired. Do not start cash benefits until the 30th day following the date of the signed request.
Before restoring cash assistance, ensure that all eligibility requirements are met. This may include completing the requirement that originally caused the cash benefits to be stopped. A written request may be accepted before the completion of all eligibility requirements, but cash assistance cannot be restored until they are actually met.