If the REDE is not completed by mail or through the Phone System Interview (PSI), customers must call their caseworker for an appointment.
If an appointment is required and the customer fails to contact the caseworker for an appointment, contact the customer. Schedule an appointment time for the REDE interview. If the customer does not appear for the scheduled appointment without good cause, cancel benefits if the case has been active for 12 months and a REDE has not been completed within 12 months. Otherwise, zero grant the case.
After receiving a REDE report form, the local office looks over the form for completeness and any changes that may affect eligibility or the benefit amount. Take any action that is required. Verify any changes that affect eligibility.
NOTE: Check each unit member's status in work and training activities at REDEs and at special case reviews because a person's status may change.
If it becomes clear that the unit's current paid living expenses consistently exceed income and assets, ask how they pay their bills. It may be necessary to verify financial management, if questionable.
See PM 07-01-16-d when, during the REDE process, it is found that there is:
- a child for whom support may be earmarked at the customer's request (optional or allocation assistance unit) or
- an SSI child for whom earmarking is required.
During the REDE process, when it is found that a family member has a high-cost medical condition and has health insurance available, explain the Health Insurance Premium Payment (HIPP) Program (see PM 23-08-01).
When an adult, or a child age 16 or over who is not enrolled in school, loses employment, determine potential eligibility for UI:
- when employment is lost and
- at the next 2 scheduled REDEs following the loss of employment.
Determine potential eligibility for UI at the first REDE if a determination of potential eligibility for UI was required at intake.
Persons nonexempt from work and training activities and potentially eligible for UI must apply for UI as a condition of their eligibility. Nonexempt customers who have an application for UI pending do not need to reapply.
Persons exempt from work and training activities but potentially eligible for UI do not have to apply for UI. Inform the person of their potential eligibility for UI.
Explain to RPY cases about potential child care benefits that cover employment, training, or the cost of education related to the customer's effort to find or keep a job.
Other factors of eligibility, specifically relationship, living with a caretaker relative, school status, social security numbers (for all members of the unit), and correct responsible relative information need not be verified at each REDE if these factors have already been verified and are recorded or filed in the case record.
For noncitizens, BCIS status must be verified through SAVE (Systematic Alien Verification of Entitlements) if the status is subject to change, or proof through SAVE has not already been obtained.
A customer must cooperate in the CSS process as asked at REDE (see PM 24-02-00).