If a client appeals being placed in protective payment status and/or being sanctioned, the referral from the community agency is all that is needed as evidence for the action(s). The reason the case was put in protective payment status or sanctioned
is not reviewable through our appeal process. The appeal is limited to whether or not the Family Community Resource Center correctly carried out the community agency's instructions. The presence of staff from the community agency is not required.
If the client appeals by the date of change, restore benefits or remove the case from protective payment status during the appeal process. If the Department's action is upheld or the appeal is dismissed, take action again without additional notice to
the client. The notice of the appeal decision is enough. Do not file an overpayment, since the client still serves the sanction.