WAG 03-13-04.

The Reconciliation Process is a way to:

  • resolve disputes with the client about the activities in the plan; and
  • address reasons why a client fails to comply with a requirement; and
  • make sure the client is aware of the issue; and
  • identify if a client has good cause for not doing an activity; and
  • allow the client to perform the required activities without facing sanction.

Complete the process when:

  • a client receiving TANF benefits fails to comply; or
  • a disagreement about a TANF client's plan or participation cannot be resolved.

A client may request that reconciliation take place.

Start the reconciliation process right away, but no later than 14 days after the client fails to meet a requirement or there is a disagreement.