A client may claim good cause for failing or refusing to meet the activity requirement. If a client claims that their action was due to good cause, review the facts. If other staff are involved in the decision, contact them for additional information,
If good cause exists, do not impose a cash penalty or sanction. If one is already imposed, repeal it. Restore any lost benefits immediately with no gap. Issue a supplement to cover any period of unmet need before the regular roll action.