Refer the client for the following related services if appropriate as part of their plan. These services may include, but are not limited to:
- vocational rehabilitation;
- emergency intervention;
- substance abuse, domestic or sexual violence, or mental health programs;
- life skills training;
- family planning/sex education;
- parenting skills; and
- family counseling.
The related services must be available from the Department or its contractor, or within the community. If in the community, there must be no cost to the Department, or these services must be covered by the Medicaid or Crisis Assistance programs. Child care and transportation may be paid for clients while they receive related services.
Discuss related services with the client when there appears to be a problem or barrier to self-sufficiency that may be helped or resolved by the use of these services. Do not require the client to accept services (other than substance abuse or mental health treatment) if they would rather participate in work and training activities (see PM 21-01-00).
When the client agrees to a referral (other than for substance abuse or mental health treatment) and later decides not to accept the agency's services, allow the client to change their plan and take part in other work and training activities. Except for substance abuse treatment, do not penalize a client for failure or refusal to accept or take part in related services/activities if they agree to take part in other work and training activities instead. A client must follow through with a substance abuse referral and, if indicated, treatment plan.
If the need for a mental health assessment is indicated, but the client does not accept the referral or fails to follow through with assessment, consult with the mental health liaison. Determine if the client is capable of understanding the need for the referral and the possible consequences of refusing and of following through with the referral. If the person is not able to follow through with the referral or the assessment, work out a strategy to engage the person in the mental health activity and review to determine if a referral to SSA or another service(s) is appropriate.