When developing or revising the client's Responsibility and Services Plan (Form 4003), always assess the need for and availability of child care. Provide the client with information about child care assistance. Encourage a client who has child care to have a back-up child care plan and to change providers when needed.
If a client applying for TANF does not have needed child care, refer them to the Front Door contractor (community partner) and the CCR&R. If a client receiving TANF does not have needed child care, refer them to the CCR&R. Use the Referral Form (Form 2151), and include the local CCR&R telephone number and the statewide toll-free CCR&R referral number.
If the client cannot obtain appropriate child care, the client has good cause for noncooperation with the Activity Requirement (see PM 03-13-03). If the client does not contact the CCR&R or community partner or refuses appropriate child care, they do not have good cause.
The client may explain or present evidence to show why they think an available child care arrangement is not appropriate. If the arrangement fails to meet any one of the criteria in PM 06-16-01, it is not appropriate. Accept the client's statement and any other evidence that available child care is not appropriate, if it agrees with known facts. However, good cause exists only if all available child care arrangements are not appropriate.
The client has a right to appeal decisions about their child care assistance. They can appeal the denial or cancellation of benefits, the copayment amount, the payment amount or nonpayment of a child care subsidy, or any other decision of the CCR&R or Site-administered Child Care Provider (a licensed center under contract with DHS).
Contact the Bureau of Child Care and Development (BCCD) regarding a child care appeal. The address is:
Bureau of Child Care and Development
400 West Lawrence
Springfield, IL 62762
The appeal process for assistance and nonassistance clients is as follows (also see PM 01-07-00).
- (Client) May ask for a written explanation if they disagree with a child care decision.
- For a CCR&R decision, contacts the subsidy coordinator.
- For a Site-administered provider decision, contacts the director of the licensed center.
- (Client) May file a notice of appeal, whether or not they ask for a written explanation.
- Files the appeal by:
- calling the DHS toll-free number (1-800-435-0774) or
- sending a written appeal by facsimile (fax), mail, or in person.
- May file a written appeal with:
- the Family and Community Resource Center serving the client,
- the DHS Bureau of Assistance Hearings (BAH),
- the CCR&R, or
- the DHS Bureau of Child Care and Development (BCCD).
- (FCRC/BCCD CCR) Date-stamp the appeal and forward it to BAH within 48 hours. Attach the postmarked envelope, if the request was mailed to the office, or the transmittal sheet, if it was faxed. Make a copy before sending the request to BAH.
- (FCRC/CCR) Notify BCCD that an appeal has been filed.
- (BAH) If BCCD did not send in the appeal request, immediately sends a copy of the request to BCCD. For TANF cases, also sends copy to FCRC.
- (BAH) Schedules the hearing, allowing BCCD at least 2 weeks to review the case and gather the required information and evidence.
- (BCCD) Obtains the evidence and facts of the case from the CCR&R or the Site Provider.
- (BCCD) Decides whether or not the decision was correct.
- (BCCD) If incorrect, contacts the CCR&R or Site Provider by phone and by letter with instructions on how to correct the situation.
- (BCCD) Contacts the appellant by telephone for the pre-hearing meeting. Prepares the Statement of Facts (Form 102) and a cover letter to the client explaining the results of the case review and the corrective action taken, if applicable.
- (BCCD) Sends the appellant the cover letter, Form 102, a copy of the letter to the CCR&R/Site Provider (if applicable), and a Request to Withdraw Appeal (Form 65). Also sends FCRC appeal coordinator copies of the cover letter, appeal request, Form 102, and the letter to the CCR&R/Site Provider (if applicable).
- (BCCD) If appellant withdraws appeal, notifies BAH, FCRC, and CCR&R/Site Provider.
- (FCRC) If contacted by appellant before hearing, refer them to BCCD.
- (FCRC) Provide space for appeal hearing, unless other arrangements are made. The appeals coordinator facilitates hearing arrangements.
- (CCR&R/BCCD) Presents the Department's case at the appeal hearing by telephone.
- (BAH) Notifies appellant, BCCD, CCR&R/Site Provider, and FCRC of hearing decision.
- (BCCD) Ensures hearing decision is implemented. Completes Form 1456, if needed.