The exception request form instructs the client to mail it to the Bureau of Policy Development. BPD staff immediately date stamps the form, logs it in, and faxes it to the appropriate Family Community Resource Center with a cover memorandum. When the Family Community Resource Center
receives a written exception request directly from the client or applicant, date-stamp and fax it to BPD at (217) 557-5850 the same day.
If a client files an exception request on or before the 10th workday following the date the reduced or canceled benefits would have been received and they are determined eligible, assistance is continued or restored without a loss of benefits.
The 30-day wait policy for TANF applicants and SWAPs from medical to cash applies if the client requests an exception after the 10th workday following the date the reduced or canceled benefits would have been received. For TANF applicants and SWAP
requests, count the 30 days from the date of the cash request. For additions to a TANF case, count the 30 days from the date of the exception request.
When the case contains persons who are eligible without an exception, continue or restore their assistance without a request and with no loss of benefits. The 30-day wait does not apply to persons who remain eligible without an exception.
Clients may file an exception request at any time. However, if a client files the request before any adult receiving or requesting TANF in their case has a counter of 57 or more, the request will be denied without considering whether the client meets
an exception reason. The client must file their request again after the highest counter reaches 57.