Get proof of Illinois residence before approving SNAP benefits unless the persons:
- are homeless, or
- are migrant farmworkers, or
- are new arrivals in the area.
After approval, only get proof of the client's address when there is conflicting information.
A SNAP unit that cannot be located does not qualify for SNAP benefits. When mail is returned to the office as undeliverable, send a request for contact and allow 10 days for the customer to respond before canceling the case.