Verification of income is required for all benefit programs except for persons who want only QMB or SLIB benefits. In addition to requesting verification from the applicant and third party sources, conduct inquiries about income and employment through
the State Online Query (SOLQ) and Wage Verification System (AWVS).
Use the SOLQ information as proof of the client's SSA/SSI benefit amount. Do not routinely request proof from SSA or ask the client to provide proof of data that is found on the SOLQ clearance. If the client claims that their benefits differ from what
is shown on SOLQ, ask them to provide proof.
An AWVS clearance is required for each person who applies for benefits. If a person has more than one Social Security Number (SSN), conduct an inquiry for each number.
If a SNAP applicant claims that income they receive was a loan, verify that it is a loan and the amount.
If a third party does not cooperate in providing verification of income to a SNAP applicant or to the Family Community Resource Center, determine an income amount to be used to calculate and issue SNAP benefits. Base the amount on the best available information.