If an old case record was requested and is available on the day of the eligibility interview, use the permanent verification information that is in the old record. Conduct the eligibility interview even if an old record was requested and is not available on the day of the interview. If permanent verifications are found in an existing paper case record, upload copies to the ECR for the new IES case. Return the original documents the paper case record.
During the interview, review all information contained on the application form and explore and resolve with the applicant/representative any unclear or incomplete information.
Request additional information by Form 267. Check only the information needed. Give the client at least 10 calendar days to comply with the request.
Advise the applicant of their rights and responsibilities, including the appropriate application processing standard and the SNAP unit's responsibility to report changes. Tell the applicant how SNAP benefits are obtained and used.
If the applicant is a pregnant teen or a teen parent (i.e., under age 20), refer the case to TPS for Teen Parent Intake/Benefit Advocacy (see PM 14-12-06).