PM 02-04-02

Any person wanting assistance has the right to apply during normal working hours.

An applicant, except those applying who are in a Long Term Care or Supportive Living Facility and those whose applications are submitted by hospitals in Cook County, may choose to apply at any HCD FCRC.

An application, except LTC, SLF, or hospital applications in Cook, received by but not normally processed by;

  • Medical Field Operations (South Loop),
  • Special Units (Uptown), and
  • SNAP Employment & Training (Garfield), or
  • the Welcome Center (West Suburban)

will be processed by the full service office where the specialty offices are located. A LTC, SLF, or hospital application received by Medical Field Operations for another county will be forwarded to the FCRC that serves the county of residence.

Applications except LTC, SLF, or hospital applications for residents of Cook County, including faxed and mailed applications, received in a full service office are kept and processed at that office.

If an application is received and the applicant has an active case in another county, the applicant must choose which county will serve them.  Cases that share the same payee or have legally responsible relatives in common must be in the same office.

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LTC and SLF Applications and Active Cases


Long Term Care (LTC) and Supportive Living Facility (SLF) cases are specialty cases that are served by specific offices.  In Cook County, LTC and SLF applications are processed and their case serviced by the Medical Field Operations (MFO) FCRC.  The MFO FCRC also processes hospital applications (Form 2378H) for Cook County. 

The MFO FCRC only processes Cook County applications. If the MFO FCRC receives a LTC/SLF or 2378H application from an applicant that resides in another county, they forward the application to the county of residence. The date of the application is the date it was received in the MFO FCRC.

Example:  On April 26, 2011, the MFO FCRC receives an SLF and SNAP application for a resident of Will County.  The MFO FCRC faxes the application to the Will County FCRC. The application date is 04/26/11.

Region 2

Region 2 Revised textconsolidated some Supportive Living Facility (SLF) cases into 2 FCRCs, Lake and DuPage. LTC/SLF applications and active cases in FCRCs that have not yet been consolidated will continue to be served by the FCRC that serves the county of residence.

Region 2 Consolidated Office

Phase 1


Phase 2





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Statewide Except Cook and Region 2

For the remainder of the State, LTC and SLF applications and active cases are served by the FCRC that serves their county of residence.

Legal Guardian Applies

An application filed in behalf of a person over age 21 who has a legally appointed guardian may be filed at any Family Community Resource Center.

New Text Medical Applications from Persons in Jail or Juvenile Detention Centers

A person in jail or juvenile detention may apply for medical benefits if one of the two criteria below is met:

  • The applicant received inpatient hospital services since the date he or she was detained in the facility; or
  • The applicant is scheduled to be released to the community within 30 days of the date of application.

Applicants must otherwise meet all financial and non-financial eligibility criteria to qualify for medical benefits.

The All Kids unit uses the FCRC nodes to process applications for AABD. Approved cases will be sent to the FCRC that serves the applicant's community address as appropriate.

Medical applications for a person detained or confined in a jail or juvenile detention center are processed by the All Kids unit. Mail applications to: All Kids Unit, P.O. Box 19122, Springfield, IL 62794-9122 Attn: MedInmate.