PM 01-05-04-b.

An investigator will answer calls to the OIG Hotline between 8:30 a.m. and 4:45 p.m., Monday through Friday. After hours, or when call volume is high, an operator will take the reporter's name and number so that an investigator can return the call.

Document the date, reason for making a report, and any other pertinent information in the client's record.