Facts that affect a customer's case often change. A cash or medical customer must report any change that affects his or her assistance.
A long term care (LTC) or supportive living facility (SLF) must report any change that affects a resident's eligibility.
Examples of changes include:
- a change in income; or
- a change in assets (AABD); or
- a change in the number of people living in the house; or
- a change of address; or
- death; or
- discharge from an LTC or SLF.