Clients must cooperate in determining their eligibility. If a client fails to cooperate, their benefits are denied or stopped because we cannot determine their current eligibility. Clients must also cooperate:
- with special DHS or HFS programs to obtain or verify information about their financial or nonfinancial eligibility status;
- by providing a mailing address or contact person so DHS or HFS staff can locate the client. For example, the client may give the name, address, and phone number of someone we can use to contact them.
- Note: This requirement may be met when a client reports a change of address to the U.S. Postal Service (USPS), and the old address reported to the USPS matches the name and address on the Client Data Base (CDB). In this situation, the system will automatically update the address on the CDB when it is run against the National Change of Address Service (NCOA).