Provider Frequently Asked Questions (FAQ)

Payments

1. I am a childcare provider and have not been paid, what do I do?
   

   Please call the Provider Help Line at:

   • (800) 804-3833
   • (877) 434-1082 TTY
2. I am a Personal Assistant and have not received my check, what do I do?
   

   Please call the Provider Help Line at:

   • (800) 804-3833
   • (877) 434-1082 TTY

Request for Proposals

1. When are RFPs due for the Fiscal Year?

   Please go the DHS Website Provider Section - Requests for Proposals (RFPs) for more information on DHS and Max Initiative RFPs.

Community Service Agreements

1. Recently I received by certified mail an Amendment to my FY09 Community Services Agreement. What does this mean? Is this placing a funding reserve of 2% on my funding?

   Every provider who has a FY09 Community Services Agreement received an Amendment by certified mail. The Amendment only changes the language in your existing Agreement. It is not implementing a "funding reserve". All Providers needs to sign this Amendment and fax it to (217) 524-5529.