about DHS

Helping Families. Supporting Communities. Empowering Individuals.

about DHSThe Department of Human Services is one of Illinois' largest agencies, with more than 13,000 employees and an annual budget of over $5.4 billion.

Illinois created DHS in 1997, to provide our state's residents with streamlined access to integrated services, especially those who are striving to move from welfare to work and economic independence, and others who face multiple challenges to self-sufficiency.

DHS is proud of its diversity, efficiency, and the services that the agency and its community partners provide to Illinois citizens.

Our Mission

To assist our customers to achieve maximum self-sufficiency, independence and health through the provision of seamless, integrated services for individuals, families and communities.

Guiding Principles

DHS will be guided by the principle that there is "No Wrong Door" for any of our customers. This dictates that we have a seamless service delivery approach that is:

  • Customer Centered
  • Pro-active 
  • Innovative 
  • Collaborative
  • Performance and Outcome Driven 
  • Dynamic Efficient and Effective
  • Solution Oriented 
  • Technology Sensitive

More Information

  • Rules and Policy - Up to date documents that govern the delivery of human services.
  • For DHS, the State of Illinois is divided into 5 regions. Use this DHS Regional Map to view your regions.

DHS Office Locator

DHS Help Line

  • 1-800-843-6154
  • 1-800-447-6404 TTY