Mailing address: 319 East Madison, Suite 4J, Springfield, IL  62701
Phone: (217) 782-9438
Fax: (217)782-9444
TTY: 1-866-376-8446

Name E-mail and Phone
John Knight, Manager

John.Knight@illinois.gov

(217) 782-8286

Sandra Bancroft, Quality Ehancement Specialist

Training Events Catalog and Logistics, Web Publishing, Training Program Credentialing, Health Care Worker Registry/DSP Issues, Training Registrar backup, and Webinar and Curriculum Development

Sandra.Bancroft@illinois.gov

(217) 558-1511

Ronald Cooley, Quality Enhancement Specialist

Direct Support Person, Training and DSP Instructor and Training Program Credentialing, Health Care Worker Registry/DSP Issues, Webinar and Curriculum Development

Ronald.Cooley@illinois.gov

(217) 557-8272

Gloria Heggy, Quality Enhancement Specialist

Direct Support Person Training, and DSP Instructor and Training Program Credentialing, NetLearning Administrator, Training Registrar, Continuing Education (CE) Approvals, Health Care Worker Registry/DSP Issues, Webinar and Curriculum Development

Gloria.Heggy@illinois.gov

(217) 557-7516

JoAnn Hiatt, Quality Enhancement Specialist

Direct Support Person and Qualified Intellectual Disabilities Professional Training, and DSP/QIDP, Instructor and Training Program Credentialing, Trainer of other Division curricula, Health Care Worker Registry/DSP Issues, Webinar and Curriculum Development

Joann.Hiatt@illinois.gov

(217) 557-0853

Michelle Staples, Office Support

Receptionist and Administrative Support

Michelle.Staples@illinois.gov

(217) 782-9438

Gary Tucker, Quality Enhancement Specialist

Qualified Intellectual Disabilities Professional Training and QIDP/DSP, Instructor and Training Program Credentialing, Trainer of other Division curricula, Behavior Intervention Credential Review, Webinar and Curriculum Development

Gary.Tucker@illinois.gov

(217) 557-6262